Privacy Policy for Creative about Cuisine

Last Updated: July 2026

Creative about Cuisine ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the UK Data (Use and Access) Act (DUAA).

1. Information We Collect and How We Use It

We only collect personal information that you voluntarily provide to us or that is strictly necessary for the technical functionality of our website. This includes:

  • Contact Forms: When you get in touch via our website, we collect your name, email address, and any message details to respond directly to your inquiry.

  • Email Marketing (Newsletters): If you choose to subscribe to our newsletter, we collect your email address. We operate a strict explicit opt-in policy; we do not use pre-ticked boxes or hidden marketing terms. You can opt out at any time using the "unsubscribe" link in any email.

2. Legal Basis for Processing Data

Under UK data protection laws, we rely on the following legal bases to handle your data:

  • Consent: For sending you marketing newsletters or promotional updates.

  • Contractual Necessity: To fulfil a service request or business consultation you have requested.

  • Recognised Legitimate Interests: For standard business operations, ensuring website network security, and deploying low-risk technical analytics to improve our website experience.

3. Cookies and Web Analytics

To give you the best browsing experience, our website utilises cookies.

  • Technical & Analytical Cookies: In accordance with the DUAA, low-risk cookies used strictly for measuring web traffic (such as monitoring page views) or maintaining site stability load by default to ensure seamless performance.

  • Your Control: You do not need to clear aggressive pop-up gates for these basic analytical tools, but an accessible mechanism to opt out or adjust your cookie preferences is always available via your browser settings.

4. Data Security

We take data security seriously. All traffic to and from this website is fully encrypted using standard secure socket layer (SSL/TLS) protocols. This ensures that any information you submit through our contact forms is encrypted in transit and shielded from unauthorised third parties.

5. Your Data Rights & Access Requests

You hold comprehensive rights over your personal data under UK law. You have the right to request access to, correction of, or permanent deletion of the personal files we hold about you.

  • Subject Access Requests (DSARs): If you request a copy of your data, we will fulfil this request under the statutory "reasonable and proportionate" search standard.

  • Verification Clause: To protect your security, if we require identity verification or further clarity to process your request, the standard 30-day legal response window will temporarily pause ("stop the clock") and resume only once your verification is provided.

6. Formal Complaints Handling Procedure

In compliance with the UK Data (Use and Access) Act, you have the right to lodge a formal complaint directly with us regarding how your personal data is managed.

  • How to submit a complaint: Please submit any data protection concerns or formal complaints in writing via our website contact page or directly to our designated management email address: office@creativeaboutcuisine.com

  • Our Response Timeline: We will formally acknowledge receipt of your complaint in writing within 30 days of submission, outline our internal review steps, and work diligently to resolve your inquiry without undue delay.

  • Escalation: If you remain unsatisfied with our internal resolution or response, you retain the legal right to escalate your complaint directly to the Information Commissioner’s Office (ICO).

7. Contact Details

For any questions regarding this privacy policy or your personal data, please contact:

Creative about Cuisine

Owner/Data Controller: Russell Brown

Address: 2 The Grove, Folly Gate, Okehampton, Devon, Ex20 3FT

Email: office@creativeaboutcuisine.com